Refund policy
Refund & Return Policy
Returns
At The UrbanLives, we offer returns or exchanges on eligible products within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused and in original condition
- Original packaging, tags, and invoice must be intact
- Products purchased during sale or clearance may not be eligible for return
Certain items such as used or opened fitness equipment (for hygiene and safety reasons), resistance bands, yoga mats, and other personal-use gear may not be eligible for return once used.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Share clear images of the product and packaging
- Once verified, we will arrange a replacement or refund
Refunds
- Once a return is approved and the product is received, refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method used during purchase
- Shipping charges (if applicable) are non-refundable
Cancellations
Orders can be cancelled before shipment. Once shipped, cancellations are not allowed, but eligible products may be returned as per this policy.
Contact for Returns & Refunds
For any refund or return related queries, contact us at:
Email: support@theurbanlives.in
Phone: +91 8473808501
Support Hours: Monday – Saturday (10:00 AM – 6:00 PM IST)